jason superjase du toit
i had patchy internet and used their whatsapp help line on the clientzone website. regina g assisted me quickly and efficiently. she was able to alert me to the fact that maintenance work was underway on the exchange in my area.
a second great experience with the whatsapp help. my data ran out and after topiing up i couldn't reconnect properly. i was assisted with little wait bu thulani, professionally helped and had the problem sorted in a short time. great service.
For GOOGLE To TRACK
Two years ago I wrote a 3 star review but things have changed since then. When I signed up in 2019, the LTE connectivity was excellent even during loadshedding and stayed that way for a little over a year. Then there was an MTN network outage in January 2021, and after that I had almost zero connectivity during long blackouts, which impacted my productivity. That's when I wrote the 3-star review.
I don't know what they did to solve the problem, but around January 2022 the connectivity was as good as it was during loadshedding when I first signed up.
After about two years they rewarded my loyalty to them by doubling my monthly data allocation with ZERO price increase, and my router was paid off as well so my monthly instalment actually decreased a little bit.
We've been through a pandemic and we're in the midst of the worst economic crisis and the most rapid and frequent inflation increases I've ever had the misfortune of living through, but I've never had to worry about Afrihost.
I'm a "difficult" customer, but I had to change my review because as critical as I am of unstable corporates and their non-existent customer service, I'm also quick to applaud business excellence.
I have no idea what they're doing or what kind of system they've got in place, but all I can say is that they're doing it right. They're the one brand I'll stay loyal to no matter the cost.
Bethwell Phiri
I love the Afrihost's live Whatapp feature, very convenient. I got the answers so fast to help resolve an issue I had with the Database on my domain.
Shikar Sewnath
Afrihost is great just the prices are slightly higher than others. However, for the great support i get I am willing to pay this. Hence 5 stars.
Quito Esteves
Afrihost have kept myself and my businesses connected since the inception of Afrihost....I HIGHLY recommend their efficiency...their advanced attitude and knowledge as well as constantly evolving better solutions for clients....I would not change 💯💥
Deon Bester
Relocated my fibre package to my new residence and had no more than 4 hours downtime, mainly due to my own difficulties in linking the devices again. Support staff very quickly assisted with setups and all sorted. really good service.